Let’s talk!

We are always close by, ready to help you.

There are real people behind every Parcel Box service point, just like you.

If you have questions, suggestions, or just want to contact us, we are here to listen.

Escríbenos a [email protected]

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900 000 000 (toll-free)

Monday to Friday, 9:00 a.m. to 7:00 p.m.

Contacto 2 Parcel Box

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¿Eres un usuario?

¿Cómo recojo un paquete?

Cuando tu paquete llegue al punto, te avisaremos por SMS o correo electrónico con un PIN. Solo tienes que acudir dentro del horario del comercio, mostrar ese PIN

Dispones de un plazo de 15 días naturales desde la llegada del paquete. Si no lo recoges a tiempo, se devolverá automáticamente al remitente

Si, siempre que tenga el PIN enviado por SMS o correo electrónico

Elige tu punto preferido para hacer tu devolución y lleva el paquete dentro del horario de apertura.

Cada punto tiene su propio horario. Puedes consultar el mismo en nuestro buscador de puntos de la web.

No, una vez seleccionado no puede modificarse.

Recibirás una notificación por SMS y/o correo electrónico con la confirmación de llegada y el PIN de recogida.

Revisa la bandeja de spam o promociones. Si no lo encuentras, contacta con el servicio de atención del operador o con la tienda donde hiciste la compra, puede ser que el paquete no haya llegado aún al punto ParcelBox.

Haz clic aquí para generar un nuevo PIN.

Haz clic aquí para saber si tu pedido está en un punto Parcel Box.

Are you a partner shop?

What are the benefits of being a Parcel Box service Point?

Becoming a Parcel Box service point means attracting more people to your store, users will come to pick up or return their parcels. In addition, you earn extra income for each parcel you handle, without having to change the dynamics of your business. Your business also benefits from free promotion through our marketing campaigns and channels, giving you local visibility. And to make everything easy from day one, we offer ongoing training and support without any cost.

All you need is a street level shop with enough space to temporarily store parcels. The process to join us is very simple: fill out an online form, complete a brief-free training course, and once you're active, you can quickly manage shipments through our app. It's that simple.

At Parcel Box, we reward good management: if you do your job well, you will always earn 0,30 € per parcel. Keeping up this remuneration is very easy: all you need is basic and regular parcel management.

Payments are made at the end of the month. Unlike our competitors (who pay after 60 days), we pay the following month after the fees are generated

We have an exclusive customer service for businesses, with quick response times and agile resolution. Write to us using the form if you have any questions or requests.

Are you a company?

What does Parcel Box offer to a company?

We offer integrated solutions for parcels delivery and return through our network of service points. This model reduces logistics costs, decreases environmental impact, and improves the end customer experience. We also provide simple technological integration with online sales platforms.

You can fill out our contact form and request a personalized proposal. We will answer to you quickly.

We offer simple technological integration. Check out our services and technical support for partner companies.

Parcel Box ensures complete traceability and control over shipments. We are committed to clear and transparent processes.

Can’t find the answer to your question?

Contact us using the form if you have any questions or requests. We’re here to help you.

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